Terms of use

These draft terms cover the Santa Calls website and preview app, operated by Carmur Labs Ltd, a company registered in Scotland. Some account services use the name Magic Wonderland. Read these terms alongside our privacy policy.

The app is being prepared for public release. Features, availability and launch pricing may change. The website's illustrative conversation is an example, not a live call or a promise of a particular response. We will publish updated terms before introducing purchases.

You must be at least 18 and a parent or legal guardian to create an account and arrange calls for a child. Keep your sign-in secure, provide accurate account information and only share child details you are authorised to provide.

Stay with your child during every call. You decide whether the experience is suitable and can end the conversation whenever you wish. Do not give the app unnecessary sensitive information. Tell us promptly if you suspect someone else has accessed your account.

Santa is an AI character. Replies can be inaccurate, unexpected or unsuitable, even when a conversation starts well. This is entertainment, not advice, supervision or an emergency service. If something concerns you, end the call and report the conversation.

A call needs internet access, microphone permission and available credits. Calls can be interrupted by network problems, permissions, provider outages or leaving the app. We do not guarantee uninterrupted availability or a particular conversation. Saved transcripts can omit or misinterpret words.

Call credits appear as "cookies" in the mobile app. They never expire. One credit covers each started five-minute block for one child; supported multi-child calls use 1.5 credits per block. The app shows the available call plan before you start. Calls have a maximum length of 30 minutes.

Purchases are not available in the current preview. A new account starts with no credits; preview access depends on credits being granted. Contact support about preview access before entering child details. Cookie-pack illustrations are not a purchase offer.

The final call details show the settled charge, or whether billing still needs checking. Contact us with the call reference if the time or charge appears wrong. Deleting an account removes unused credits and does not automatically issue a refund. Nothing in these terms removes statutory consumer rights.

• Do not use the service to threaten, harass or exploit anyone, or submit unlawful material.
• Do not try to bypass access controls, billing, usage limits or safeguards.
• Do not impersonate another parent, access someone else's account or share information you have no right to provide.
• Tell everyone taking part before making a recording. Manage any exported copy responsibly.

We may restrict access where needed to address misuse, protect users or maintain the service. You can contact support if you believe a restriction is mistaken.

You retain the rights you have in the content you provide. You allow us and the providers needed to run Santa Calls to process that content to deliver calls, store transcripts, manage your account and handle support requests, as described in the privacy policy. These terms do not grant permission to use your child's profile or conversation in advertising.

You can request account deletion from Settings or through the link in our privacy policy. Some removal steps take time, and limited information may be retained for a necessary legal claim. Your deletion receipt shows the request's status.

The app, website, artwork and software belong to Carmur Labs or their respective licensors. We give you permission to use the service for its intended personal, family use.

We remain responsible for obligations that applicable law places on us. Nothing here excludes liability for fraud, death or personal injury caused by negligence, or any liability that cannot lawfully be excluded. Your mandatory consumer rights continue to apply.

Scots law applies to these terms, subject to mandatory protections and rights to bring claims in your country of residence. Please contact us first if there is a problem so we can try to resolve it.

If you obtain the app through Apple or Google, the store's applicable usage and purchase rules also apply. Carmur Labs is responsible for Santa Calls and its support. Apple and Google do not provide the Santa conversation or handle our day-to-day support.

Email support@outpack.app with "Santa Calls" in the subject. Our postal address is Carmur Labs Ltd, 5 South Charlotte Street, Edinburgh, EH2 4AN, United Kingdom.

We will update the date on this page when these terms change and provide appropriate notice of material changes. Public release and paid purchases will have terms matching the features and prices actually offered.