A helping hand

Email support@outpack.app for help with Santa Calls. This is Carmur Labs' shared support inbox, also used for OutPack. Please include "Santa Calls" in your subject so we can identify the app.

The button opens your email app. If you use webmail, copy the address above and send your message there. Your message is sent when you send the email.

If Santa says something concerning, end the call. A parent or guardian should stay with the child throughout the experience.

To help us find the right conversation, include:

• The call reference from the call details, if available.
• The approximate date and time, including your time zone.
• A short description of what happened and whether the concern is about content, audio or billing.

You do not need to send a full transcript or recording in your first message. Do not send passwords, sign-in codes, a private deletion receipt or unnecessary child details. We may need to verify account ownership before discussing private records.

For microphone problems, check the app's permission in your device settings and your internet connection. If a call is interrupted, check its details before starting another. If a charge is pending, blocked or appears wrong, send us the call reference.

The preview does not yet sell cookies. Accounts start with no credits, and testing access depends on a grant. Contact us about preview access before adding child details. We will announce public availability and pricing on the website.

Read our privacy policy for details about child profiles, voice processing and saved conversations. Deleting a child profile does not remove previous call transcripts.

You can request account deletion in Settings or use the browser page below. It serves current preview accounts and may show the name Magic Wonderland. Keep the private receipt to check progress after signing out.

If you cannot access the account or want to exercise a data right, email a privacy request. Please describe the request without including private child information until we have established what is needed.

Santa Calls is operated by Carmur Labs Ltd. Our postal address is Carmur Labs Ltd, 5 South Charlotte Street, Edinburgh, EH2 4AN, United Kingdom.

Support is handled by email. This page does not submit a form or create a case automatically, and the inbox is not an emergency service.